Passenger update after booking (passenger)

The product feature passenger update after booking (passenger) allows a user to change the passengers on a ride in ioki Passenger App after the ride has already been booked. See Manage your rides for the passenger’s steps.

This is only possible via ioki Passenger App, not via Operator Booking in Control Center.

What a user can change

The update replaces the whole passenger list for the ride. A user can:

  • Change the number of passengers, by adding or removing passengers.
  • Change each passenger’s type, such as from a child to an adult, using the passenger types the product offers.
  • Change each passenger’s options, such as a wheelchair, a walker, or a public transport ticket, from the passenger options the product offers.
  • Set each passenger’s first and last name, for products that require names to issue tickets.

A user cannot change the pickup or drop-off location, the time, or the ride options after booking.

Passenger updates are permitted only if:

  • The ride is in the driver accepted state.
  • No ticket has been purchased for the ride.

When a user updates the passengers, ioki Platform performs the following checks:

  1. It verifies that there are enough available spaces in the assigned vehicle.
  2. It recalculates the fare based on the settings of the initial booking.
  3. It updates the ride accordingly.

Scope and limitations

Even if the actual routing has changed between the original booking and the update, fare adjustments are based on the original routing parameters.

If payment is enabled and the user has selected service credits as the payment method, ioki Platform also checks if the user has enough credits to cover the additional cost. If not, the update will be rejected.

Passenger updates fail when:

  • The ride is not in the driver accepted state.
  • A ticket has already been purchased for the ride.
  • The vehicle does not have enough available space.
  • The user does not have enough service credits, if payment is enabled and service credits are the selected payment method.

Activate this feature

Roles: Super Admin

  1. Navigate to the management settings of the product.
  2. Within the Product features section, select the checkbox Passenger update after booking (passenger).
  3. Select Save.