Manage your rides
The app keeps a list of your rides so you can review, change, repeat, and rate them.
Review your rides
Your rides are grouped so you can tell active rides from finished ones:
- Active rides are upcoming or in progress.
- Finished rides are completed.
- Open payments groups rides with an outstanding balance, where the product uses them.
Open a ride to see its details, such as the route, times, price, and payment method. For a ride that is part of a series, the app shows the other rides in the same series.
Get a receipt
For a finished ride, you can open its receipt or invoice from the ride details. Depending on the product, a ride can have more than one receipt, for example when a refund was issued.
Cancel a ride
To cancel an active ride, open it and choose to cancel. Depending on the product and how close the ride is:
- the app can ask you to choose a cancellation reason
- a cancellation fee can apply, which the app shows before you confirm
- canceling far enough in advance can be free
If the ride is part of a series, you can cancel a single ride or the whole series. The app warns you when you cancel rides frequently.
Change the passengers on a booked ride
Depending on the product, you can change who is traveling after you book. You can update the number of passengers and their options while the ride is still upcoming and the driver has accepted it. Changing passengers can change the fare, which the app shows before you confirm.
Changing passengers after booking is currently available on iOS only.
Rebook and repeat a ride
From a finished ride, the app offers shortcuts to book again without re-entering everything, which can include:
- Book again, to repeat the same trip
- Book return, to reverse the start and destination
- book the same trip for the next day, one week later, or on a date you choose, keeping the same locations, passengers, and options
Rate a ride
After a ride finishes, you can rate it for up to 24 hours after drop-off. Depending on the product, a rating covers one or more criteria, each from one to five stars, and you can add an optional comment. You can still edit your rating within two hours after submitting it. Ratings help the operator improve the service.
Add a tip
If the product supports tipping, the app can offer to add a tip after drop-off. You can choose a preset amount or enter your own, within the limits the product allows. Tipping is not offered for rides in autonomous vehicles.