Operator

ioki Operator is the operator-facing web app for configuring ioki services and managing day-to-day DRT operations. It is the newer operational tool that has taken over much of this work from Control Center, which remains in use for configuration and for functionality not yet available in ioki Operator.

Links

ioki Operator is available in the following environments:

• Staging: operator.staging.io.ki
• Demo: operator.demo.io.ki
• Production: operator.io.ki

This section documents ioki Operator from the operator’s point of view. It focuses on the product-scoped workflows an operator carries out in the web app.

In this section

• Get started explains product selection, navigation, visibility, and handoffs.
• Operations explains live operations, rides, planning, driver connections, incidents, and service violation workflows.
• Communication explains passenger-facing and driver-facing messages.
• Setup explains operational setup data such as service areas, stations, lines, vehicles, and drivers.
• Configuration explains product configuration that is available directly in ioki Operator.
• Handoffs explains when ioki Operator opens another ioki product for a related workflow.

Access and permissions

ioki Operator shows product data and navigation items based on the administrator’s product access, permissions, and active product features. A page can be hidden when the administrator is missing the required permission or when the related product feature is not active.

For the shared permission model, see role-based access control.