Pay and manage money

The app collects your payment options, credits, and discounts in one place. The methods available depend on the product.

Manage payment methods

You can add, change, and remove payment methods. Depending on the product, these can include:

• a credit or debit card
• SEPA direct debit, with a mandate you confirm in the app
• PayPal
• a billing account, where you pay later against an account
• cash, paid in the vehicle

When you book a ride, you choose which of your payment methods to use.

Apple Pay is available only on iOS. On Android, use a card, PayPal, or another method the product offers. The other payment methods work the same on both platforms.

Buy and use credits

If the product uses credits, you can buy credit packages in the app and use the balance to pay for rides. You can also redeem a 16-digit credit code to top up your balance. The app shows your current balance.

Apply for a personal discount

Some products offer personal discounts for groups such as pupils, students, seniors, or people with a disability. To apply, follow the flow in the app, which usually asks you to send proof by email. Once approved, the discount is applied to eligible rides.

Enter a promo code

If the product runs promotions, you can enter a promo code in the app. The app shows the code’s benefit and how long it is valid, and applies it to eligible rides.

Pay an outstanding balance

If a payment fails, the ride can move to an outstanding balance. The app highlights the balance and lets you pay it, for example by choosing a different payment method. Depending on the product, you may need to clear an outstanding balance before you can book again.