Failed payments
Permissions:
handle_failed_payments
From the product overview in Control Center, select Failed Payments in the left sidebar. In this view, all failed payments from this product are listed.
For every user with failed payments, all rides with current payment state payment failed are listed here.
For each ride, the following attributes are displayed.
- Ride ID
- Pickup time
- Payment method
- Final price
In the last three columns, the administrator can select what should happen with the outstanding payments. For each user, there is also a button that links to their profile.
Leave unchanged. The state of the payment stays payment failed. This should for example be selected if the provider still waits for feedback from the user. The failed payment will still appear in ioki Passenger App and stay on this index.
Payment has been made. With this option the payment is set to the state payment manually retrieved. This could for example be the case if the amount was paid or transferred by the user. If this is selected, the payment is deleted from the list of failed payments and is treated as if the payment had worked directly with the PSP.
Payment is lost. With this option the payment is set to the state payment forfeited. This is used to indicate that the payment is not further pursued. The information that the payment is lost is relevant for reporting purposes. The failed payment will no longer appear in ioki Passenger App of the user.
An administrator can now select one of the three options for each ride of one user and select Update Payments. Note that by clicking this button, all payments of this user are updated.
This cannot be changed later by the administrator, so it should be used with great caution.
After clicking the button, the rides are updated and the options are overwritten with a blue field. This indicates which payments are already updated.
Automated failed payment handling should and will only be activated if all outstanding failed payments are updated.