Payment transactions
Payment transactions is a view in Control Center that lists payment and refund charges for a provider.
This page focuses on the provider’s charge records. If you want to view the higher-level financial entries that belong to bookings, tips, service credits, personal discounts, or tickets, use Booking transactions.
View payment transactions
Permissions:
read_charges
From the provider view in Control Center, select ⚙️ > Payment transactions in the dropdown menu or in the left sidebar.
The page shows one row per charge.
| Field | Description | Example |
|---|---|---|
| ID | The unique identifier of the charge. | chg_... |
| Type | Whether the charge is a payment or a refund. Payments charge money. Refunds return money. | Payment |
| State | The current charge state. See Charge states. | Succeeded |
| Amount gross | The full amount including VAT. | 12.00 EUR |
| Amount net | The amount before VAT. | 10.08 EUR |
| VAT rate | The VAT rate applied to the charge. | 19% |
| Payment method type | The payment method used for the charge. This can be a PSP-backed method or a platform-managed method. | LogPay, Stripe, Service credits, Cash |
| Receipt | A download button for the receipt, if a receipt is available. | Receipt file |
| Name | The linked user. | Jane Example |
| Created at | The date and time when the charge was created. | 2026-04-01 14:35 |
If a ride is charged successfully, the page usually shows a payment charge. If money is returned later, the refund appears as a separate refund charge linked to the original payment.
Charge states
The State field shows where the charge is in its lifecycle.
| State | Meaning |
|---|---|
| Not initiated | The financial transaction was created, but charging has not started yet. |
| Pending | The charge is currently being processed. |
| Reserved | The amount has been reserved, but it has not been fully charged yet. |
| Succeeded | The charge was completed successfully. |
| Failed | The charge failed. |
| Canceled | The charge was canceled. |
Some payment flows can also use internal intermediate states such as Action required or Cancellation pending. These can appear during technical processing, depending on the payment provider.
Filter and search payment transactions
You can narrow the list in several ways.
Filter by charge data
You can filter payment transactions by:
- State
- Amount gross greater than or equal to
- Amount gross less than or equal to
- Created at greater than or equal to
- Created at less than or equal to
Search by identifiers or user
You can search payment transactions by:
- ID
- User ID
- User
Limit the list by type or month
The page also lets you:
- Switch between Payment and Refund
- Move between calendar months
Open the detailed view of a payment transaction
Permissions:
read_charges
To open the detailed view of a payment transaction, select ⚙️ > Show in the dropdown menu. Alternatively, select its type in the table.
The detailed view shows the following fields.
| Field | Description |
|---|---|
| ID | The charge identifier. |
| User | The linked user. |
| Created at | When the charge was created. |
| Type | Whether the charge is a payment or a refund. |
| State | The current charge state. |
| Amount gross | The total amount including VAT. |
| Amount net | The amount before VAT. |
| VAT rate | The VAT rate applied to the charge. |
| Payment method | The payment method used for the charge. |
Depending on the charge type, additional fields can appear.
Additional fields for payment charges
| Field | Description |
|---|---|
| Refundable | Whether the payment charge can currently be refunded. |
| Refunded | Whether the payment charge has already been refunded fully or partially. |
Additional fields for refund charges
| Field | Description |
|---|---|
| Payment charge | The original payment charge that the refund belongs to. |
Technical charge section
The detailed view includes a Technical charge table that lists the underlying payment-provider or platform-specific entries for the charge.
This table contains the following fields:
- State
- PSP data
- Type
- Amount
- Date
Depending on the payment method, this section can include entries from Stripe, LogPay, service credits, or platform-managed charges such as cash or manual payment.
Related sections in the detailed view
The detailed view can also show related records below the charge details.
Booking transactions
If the charge is linked to one or more higher-level financial entries, the page shows them in a separate table. Use this section when you want to see which booking transactions were affected by the charge.
Refund charges
If the payment charge has one or more refunds, the page shows those refund charges in a separate table.
Receipts
If a receipt exists for the charge, it is shown in the detailed view.