Reasons for cancellation

The section Reasons for cancellation is available in the dropdown menu of a product.

This page lists all global and product-specific cancellation reasons for rides for users and drivers. An overview of global cancellation reasons is available here.

These cancellation reasons can be selected by the user or driver in the corresponding app after a ride has been canceled. They act as an additional statement alongside the cancellation reason defined in ioki Platform.

Create a cancellation reason

Permissions: manage_cancellation_statements

To create a product-specific cancellation reason, select Create new and enter the following information:

• Usable by. Whether the reason can be selected by a driver or a user.
• Title. A concise title that explains why the ride was canceled. Provide this at least in the product’s main language and in English, as this is what is displayed to the user.
• Notification to the passenger. Required only for reasons that can be used by drivers. When a driver selects this reason to cancel a user’s ride, the user receives a push notification with this text. Provide this at least in the product’s main language and in English.