Driver reports
Permissions:
manage_driver_reports
Drivers can send reports from ioki Vehicle App to Control Center. These reports are shown under the menu item Driver reports. There are two types of report:
Bug report
In the menu of ioki Vehicle App, drivers can report an error/bug. A driver can choose between six options:
- GPS position is wrong
- I can’t drive this route
- This route doesn’t make sense
- Rerouting is slow
- Problem with task list
- Other
The options are shown as category types in the driver reports. Drivers also have a free-text field to describe the issue. The text is shown under Message.
Passenger feedback
If a passenger wants to give feedback, especially in a case of telephone booking, the driver can also provide it for them. In ioki Vehicle App, the option can be found on the current ride task as message symbol.
Six options are available here as well:
- Delay
- Long detour
- Price
- Safety
- Vehicle
- Other
Additional information about the feedback can be entered in the free-text field. As with bug reports, the options are shown as the category type and the free text is shown as the message category in Control Center.
Information in Control Center
- ID
- Created at
- Driver
- Type
- Category
- Ride
- Message
- Acknowledged at
- Acknowledged by
- Options (gear wheel symbol)
An operator can confirm that a report has been read and handled. To do this, select Acknowledge report in the options menu in Control Center. The information about when the report was acknowledged and by which operator is stored and shown in the overview.