Retried payments

Retried payments is a view in Control Center that lists all ride payment recoveries of a provider. A ride payment recovery is a payment attempt to settle multiple rides with failed payment.

If you have 3 rides with an pending sum of 5€, you would initiate a single ride payment recovery for 5€ to settle this.

View retried payments

From the provider view in Control Center, select Retried payments in the left sidebar. In this view, ride payment recoveries are listed in a table containing the following information.

Column	Description
ID	Ride payment recovery identifier
Created at	Creation timestamp
Amount	Ride payment recovery amount
Rides	Ride count and product
User	Associated user name
State of payment	Payment state

Filter and search ride payment recoveries

You can filter ride payment recoveries by State of payment and search them by User and ID.

View the details of a ride payment recovery

To view the details of a ride payment recovery, select its created at timestamp in the table.

The following sections are shown in this view.

User details

This section lists the user and the timestamp the ride payment recovery was created.

Payment details

This section lists the amount, payment method, and payment state.

Ride

This section provides a table of rides linked to the ride payment recovery with the following columns: ID, Product, State, Pickup, Dropoff, Fare type, and Final price.

Payments

This section provides a table of payments with the following columns: State, Data from PSP, Payment method, Charged amount, and Charge date.

In certain situations, the passenger may be entitled to a refund from this amount. To do this, click Refund payment. When creating the reimbursement, a reason must be specified as well as the individual ride selected and the respective amount determined.

Receipts

This section provides a table of receipts with the following columns: ID, Title, Created at, and Attachment.