Rides

A ride is created whenever a passenger requests a ride. For the ride lifecycle, states, requested and calculated points, and negotiation times, see Rides in Platform.

View rides

Permissions: read_rides

From the product overview in Control Center, select Rides in the left sidebar. In this view, rides are listed in a table containing the following information.

Column	Description
ID	Ride identifier
User	User name
State	Ride state
Origin	Ride origin
Origin time	Origin time
Delay at origin	Origin delay
Destination	Ride destination
Destination time	Destination time
Delay at destination	Destination delay
Vehicle, Operator, Driver	Assigned vehicle, operator, and driver. If an administrator cancels the ride, the column also shows whether the driver was connected to the vehicle at the planned time.

All rides or ride requests are listed only for the month in which they were created. In this view, you can navigate between months by selecting the desired month at the top right.

Filter and search rides

You can filter rides by State, Ride pickup date, Created at, and Requested time and search them by Ride ID, User, Origin, Destination, Vehicle nickname, License plate, Driver, Operator, and Booking verification code.

Sort rides

Columns that can be sorted have blue headers. You can sort rides by user, origin time, destination time, vehicle, operator, and driver.

Create a ride

Permissions: create_rides

There are three different possibilities how a ride can be created. The most common is a request from a passenger via ioki Passenger App. Another possibility is the request via the Booking Wizard, if Operator Booking is activated. The third option is the manual creation of a ride by an administrator, which is only used for testing.

Regardless of how it is created, a ride is always initiated with a requested number of passengers, the corresponding passenger and ride options, and requested points for origin and destination.

The matching algorithm tries to find the best solution to serve the request. Therefore, suitable Pickup and Dropoff tasks are inserted to vehicle plannings. Depending on the matching mode, this can be addresses or stations.

If the matching is successful, calculated points and negotiation times are calculated.

Open the detailed view of a ride

Permissions: read_rides

To open the detailed view of a ride, select ⚙️ > Show in the dropdown menu. Alternatively, select its state in the table.

Cancel a ride

Permissions: cancel_rides

Canceling a ride requires the cancel_rides permission. Without it, the Cancel action does not appear in the ride’s ⚙️ dropdown menu. The action is available only while the ride is still cancellable.

To cancel a ride, select ⚙️ > Cancel in the dropdown menu. For the cancellation reasons that can result, see Cancellation.

Ride states

For the ride state machine and what each state means, see Ride states in Platform.