Manage your account and get support

The app’s menu gathers your account settings, notification preferences, referrals, legal information, and support options.

Edit your account

In your account settings, you can review and update your personal details, such as your name, email address, and phone number. The app shows whether your email address is confirmed.

If the provider uses unique customer IDs, your account also shows a short customer ID that you can use to identify yourself, for example when you call support.

Set notification preferences

You can choose how the app keeps you informed about your rides. Depending on the product, you can turn these on or off separately:

  • ride updates by push notification
  • ride updates by SMS
  • ride updates by email
  • a newsletter, if the product offers one

On Android you can also fine-tune ride notifications through the system’s notification channels; on iOS you manage them in the system notification settings. In both cases, the app’s own preferences above still apply.

Manage privacy settings

Depending on the product, the app lets you control privacy-related options, such as opting in or out of analytics data collection and choosing whether to receive receipts by email. You can also open the privacy policy and terms of service from the menu.

Invite friends

If the product runs a referral program, the menu shows your personal referral code. You can share it with friends, and redeem a friend’s code to receive the benefit the product offers. The app shows how many invitations you have left.

Get support

The Support menu gathers the help options for the current product. Which entries appear depends on the product’s client-app configuration, and can include:

  • an FAQ or help page
  • a support website
  • a support email address
  • a support phone number
  • support by SMS

The entries follow the current product, so if you switch products, the support details change with them.

A product can also add its own links to the Support menu through custom URLs. These appear after the standard entries above, in the order the product sets.

For products with autonomous vehicles, the Support menu can include dedicated help, such as assistance with unlocking the doors.

Delete your account

You can request account deletion from your account settings. The app asks you to confirm, because deletion removes your account and its data.