Ratings

After each ride, the user can rate it directly in ioki Passenger App. A rating includes up to three parts, each of which can be evaluated on a scale ranging from 1 to 5. See Manage your rides for the passenger’s steps.

A Super Admin can define the criteria within the section Ride ratings in the management settings of a product.

Additionally, the user can enter a comment with a maximum length of two thousand characters. This is still shown if no criterion is selected.

After a rating has been submitted, the user can edit it within two hours after it was initialized.

A ride is rateable if it has reached the end state of dropped off, the rating isn’t already present and persisted, and the current time is within 24 hours of the dropoff time. If these conditions are met, the ride can be rated by the user.