Passenger update after booking (driver)

The product feature passenger update after booking (driver) allows a driver to change the passengers on a ride in ioki Vehicle App after the ride has already been booked.

This is not possible in Control Center through Operator Booking but only through ioki Vehicle App.

What a driver can change

The update replaces the whole passenger list for the ride. A driver can:

  • Change the number of passengers, by adding or removing passengers.
  • Change each passenger’s type, such as from a child to an adult, using the passenger types the product offers.
  • Change each passenger’s options, such as a wheelchair, a walker, or a public transport ticket, from the passenger options the product offers.
  • Set each passenger’s first and last name, for products that require names to issue tickets.

A driver cannot change the pickup or drop-off location, the time, or the ride options after booking.

Passenger updates are permitted only if:

  • The ride is in the driver accepted state.
  • No ticket has been purchased for the ride.
  • The ride’s current payment setup allows driver-side passenger changes.

When a driver submits an updated passenger request, ioki Platform:

  • Checks whether the assigned vehicle has enough available spaces.
  • Recalculates the fare based on the settings of the initial booking.
  • Updates the ride and notifies the affected clients.

Scope and limitations

Even if the actual routing has changed between the original booking and the update, fare adjustments are based on the original routing parameters.

If payment is active and service credits are used, ioki Platform checks whether enough credits are available for the additional passenger. If not, the update is rejected.

Driver-side passenger updates fail when:

  • The ride is not in the driver accepted state.
  • A ticket has already been purchased for the ride.
  • The payment method does not allow driver-side passenger changes.
  • No payment method is available for a paid change.
  • The vehicle does not have enough available space.
  • The user does not have enough service credits, if service credits are the selected payment method.

Activate this feature

Roles: Super Admin

  1. Navigate to the management settings of the product.
  2. Within the Product features section, select the checkbox Passenger update after booking (driver).
  3. Select Save.