January 2026
Important notice
Extended refunds via PSP
It is now possible to refund all types of purchases that were paid via a Payment Service Provider (PSP). This explicitly includes personal discounts as well as ticketing purchases.
The new refund flow requires the permissions read_purchases and manage_purchases. These are included in the provider roles provider_admin and financial_observer.
The previous refund flow remains available for all purchases that were already refundable before.
Important: On March 2, all existing refund flows will be switched to the new flow. Users who need to process refunds should be assigned one of the provider roles provider_admin or financial_observer by then.
ioki Reporting
KPI tiles in additional reports
Several reports have been extended with additional KPI tiles that aggregate key metrics at a glance. These tiles are already known from the Completed vehicle plannings report and are now also available in the following reports:
- Completed rides
- Ride requests and booking result
- Ride ratings
- Cancellations
- Passenger fare revenues
- Receivables and payables history
- Payments and refunds
- Service credit transactions
The KPI tiles respect the same filters as the underlying data table. This ensures that KPI values can be analyzed on filtered subsets and remain fully consistent with the table view.
