June 2024

Intermodal journeys

Intermodal Journeys in the ioki Passenger App

• Demand-responsive transport is often a supplement to traditional public transport and must therefore be perfectly integrated into the existing public transport system.
• With the feature Intermodal Journeys, we are now providing a new level of convenience for passengers.
• In the ioki Passenger App, passengers are shown the bookable areas, consisting of DRT and public transport areas.
• If the start or destination is outside the DRT area, the system automatically searches for an intermodal connection that either begins or ends with an on-demand service.
• Passengers can book these as usual in the ioki Passenger App.
• The feature is available for iOS, Android and webbooking. If you are interested in this feature, please contact your Account Manager.

Marking stops as transfer points

• In the Control Center each stop within the DRT area can now be marked as a transfer point “from” or “to” other public transport connections.
• Stops that are marked as transfer points are taken into account by the ioki algorithm for intermodal journeys.

Further changes

Early ride cancellation in the ioki Vehicle App

• It may happen that a driver makes up for a delay and arrives at the pick-up location earlier than the passenger was notified, e.g. via push notification.
• If the driver wishes to cancel the journey in this situation, they must now confirm in the ioki Vehicle App that the journey should indeed be canceled, despite the passenger having been informed of a later time.

Easy copying of the verification code in the ioki Passenger App

• Sometimes it’s the little things that make life easier for passengers.
• By optimizing the SMS text, the login codes for the ioki Passenger App are recognized as such by both iOS and Android.
• As a result, they are highlighted in the keyboard for pre-filling and copying, thus simplifying the login process.

Autonomous vehicles

• We now support mixed transport consisting of autonomous and regular vehicles.
• To make this transparent, the vehicles are displayed differently in both the ioki Operator and the ioki Passenger App.

ioki Operator

Operational interventions: Re-matching

• If a vehicle cannot be used anymore, it is sometimes required to re-match rides to the remaining fleet
• This can now be done in the Rides tab of a vehicle planning

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Operational interventions: Toolbox

⚠️ Monitor vehicle status

• Alert inbox lists possible anomalies within your fleet
• Find vehicles based with their license plate on the live-map

🔋 Monitor the battery level and charging state

• This telemetry data can now be actively monitored
• We retrieve this data via the API of an integration partner
• If you are interested in using this, please contact your Account Manager

📞 Call the driver via your Softphone with just one click

🔍 Filter rides of a planning

By filtering rides within a vehicle planning, you can quickly get an idea, who is currently on the vehicle, and which rides are left to be done.

🚌 Switch vehicle

❌ Cancel rides

If all else fails, you can also cancel rides. You can do this via the “…” context menu of each ride, or from the ride details view.