Manage rating criteria
Roles: Super Admin
Ride rating criteria can be customized of a provider. By default, a provider contains the following rating criteria:
- Driver satisfaction
- Vehicle satisfaction
- Service satisfaction
- Ride satisfaction
- Waiting time
- Punctuality
- Vehicle cleanliness
- Autonomous journey satisfaction
- Autonomous journey safety
Additional criteria can be created, which can then be set within the section Ride rating in the management settings of a product.
View rating criteria
From the provider view in the Management Area, select ⚙️ > Manage rating criteria in the dropdown menu.
| Column | Description |
|---|---|
| Slug | Rating criterion identifier |
| Localized name | Criterion name |
| Localized description | Criterion description, usually phrased as a question |
| Default | Whether the criterion is a default criterion |
A lock icon to the left of the localized name column indicates that the rating criterion is a non-editable default.
Create a rating criterion
To create a rating criterion, select Create new and enter the following information.
The localized fields below support the following languages:
- 🇩🇪 German
- 🇬🇧 English
- 🇫🇷 French
- 🇨🇭 Swiss German
- 🇳🇱 Dutch
- 🇪🇸 Spanish
- 🇮🇹 Italian
- 🇦🇩 Catalan
- 🇸🇦 Arabic
- 🇩🇰 Danish
- 🇹🇷 Turkish
- 🇺🇦 Ukrainian
- Slug. Enter the slug of the criterion. In general, slugs serve as unique identifiers that are used to reliably identify resources. Slugs may only contain lowercase letters (a–z), numbers (0–9), underscores (_), and hyphens (-). Spaces, uppercase letters, and special characters are not allowed.
- Localized name. Enter the localized name of the criterion.
- Localized description. Enter the localized description of the criterion. This is normally formulated as a question and is posed to the user when they rate a ride.
Select Save.