Stemdata
Roles: Super Admin
In the Stemdata section of a product’s management settings, you can specify the following general information.
- Name. The product name.
- Slug. An internal unique identifier. In general, slugs serve as unique identifiers that are used to reliably identify resources. Slugs may only contain lowercase letters (a–z), numbers (0–9), underscores (_), and hyphens (-). Spaces, uppercase letters, and special characters are not allowed.
- Billing metrics. The reporting metrics this product is billed on. You can select any combination of: active vehicles, carried passengers, completed rides, deployed vehicle hours, peak concurrent active vehicles, peak concurrent scheduled vehicles, vehicles with boarded passengers, and vehicles with connected drivers.
- State. The lifecycle phase of the product: planned, live, or ended. See Product lifecycle below for what each state means.
- Go live at. An informational timestamp that records the intended launch date of the product.
- Discontinued at. An informational timestamp that records the intended end-of-life date of the product.
- Default. Marks this product as the default product, which is used as the template when a new product is created from the default. Only one product can be the default.
The Stemdata section also has tenant settings that a Product Admin manages; see Stemdata in Control Center.
Product lifecycle
The State field marks the operational phase of a product. It is a manual, administrative marker that a Super Admin sets. There is no automatic transition: a product never moves to another state on its own, and the Go live at and Discontinued at timestamps do not change the state.
A product can be in one of three states.
| State | What it means | What it changes |
|---|---|---|
| Planned | The product is being prepared and is not yet operating. | Area-coverage validation is relaxed for planned products: a place does not have to fall inside the product’s service area yet. Control Center shows the product with a planned status badge. |
| Live | The product is operating. | This is the expected state for an active service. Control Center shows the product with a live status badge and does not raise the not-live warnings described below. |
| Ended | The product has been retired. | Control Center groups the product under ended (rather than running) products, and an ended product is excluded when products are reassigned to a new account manager. Control Center shows the product with an ended status badge. |
State controls administrative visibility and warnings. It is not visible to passengers, and passengers do not see or select products by state.
State does not control booking
Setting a product to ended (or leaving it planned) does not, by itself, stop passengers from booking rides. Booking is not gated by product state: a passenger can still book a ride on a product whose state is ended or planned.
To actually stop a service, an administrator has to take the operational steps that end service, such as removing or expiring the offering and ending vehicle plannings. Changing the state alone does not do this.
Not-live warnings
When a product is not live, Control Center shows product validations that prompt administrators to review the setup: one while the product is in a non-live state, and one when the Go live at date has passed but the product is not yet live. These are advisory warnings. They do not change the state and do not block bookings.