Manage rides

Review a ride

The ride detail shows the date and time, the booking passenger, the number of passengers, and the route. While a ride is being arranged or is under way, the page updates on its own as the state changes—searching for rides, waiting for driver confirmation, booked (with the verification code), picked up, and dropped off.

Rides with public transport

When a booked ride is part of an intermodal journey that also uses public transport, the ride detail shows the whole trip as one ordered list of legs. The public transport legs and the shuttle pickup and drop-off appear in travel order in a single timeline, rather than in separate lists. Each leg shows its transport type, such as a bus, tram, or train, along with the walking time and any changeovers between legs. This combined view appears whenever the booked solution includes public transport legs; a ride without public transport shows the shuttle route on its own.

Change or cancel a ride

From the ride’s actions:

• Cancel ride cancels the ride. You confirm before it is cancelled. Cancelling removes the ride; there is no separate delete.
• Change cancels the current ride and reopens the search form so you can book a similar one. Because the current ride is cancelled, you confirm first.
• New ride starts a fresh booking.

A cancelled ride shows its cancellation reason. When public transport alternatives exist, they are listed for reference; they cannot be booked here.

Add or remove passengers

To change who is travelling, reopen the ride in the search form and use Add passenger and Remove passenger under Passengers. At least one passenger always remains.

Book again

From a completed ride, select Book again to start a new booking pre-filled from that ride, which is useful for repeat trips. Return ride starts a new booking with the origin and destination swapped.